Customer service, how can we help?

Regardless of whether you are already our customer or thinking of becoming one, do not hesitate to contact us.

Telephone servicemon-fri 09-16
Tel: (06) 781 5300

 

Front desk: wed-fri 09-16 (Front desk services ends 1.1.2020)
Open: mon-fri kl 09-16
Köpmansgatan 10, 86600 Jakobstad

 

Email: fakturering.jstad@katterno.fi

Telephone servicemon-fri 09-16
Tel: (08) 411 0400

 

Open: tue-thu 09-11 & 12-15 (Front desk services ends 1.1.2020)
Tulolantie 21, 84100 Ylivieska

 

Email: laskutus.yka@katterno.fi

 

 

Power outage map

Our power outage map helps you to stay updated regarding disturbances and planned interruptions in the distribution of electricity.

 

Read more

What does your electricity consumption look like?

Our new consumption service helps you to keep track of your electricity consumption on your computer or your mobile.

 

Read more

Get in touch with us as soon as you need an electricity connection

From the moment you order an electricity connection it usually takes about 4-12 weeks until you are connected. Therefore, we recommend you make the order well in advance.

 

Read more