Customer service, how can we help?

Regardless of whether you are already our customer or thinking of becoming one, do not hesitate to contact us.

Telephone service: Mon-Fri 09-16
Tel: (06) 781 5300

 

Open: Mon-Fri kl 09-16
Köpmansgatan 10, 86600 Jakobstad

 

Email: fakturering.jstad@katterno.fi

 

(Front desk services ended 1.1.2020)

Telephone service: Mon-Fri 09-16
Tel: (08) 411 0400

 

Open: Tue-Thu 09 -11 & 12 -15
Tulolantie 21, 84100 Ylivieska

 

Email: laskutus.yka@katterno.fi

 

(Front desk services ended 1.1.2020)

 

Power outage map

Our power outage map helps you to stay updated regarding disturbances and planned interruptions in the distribution of electricity.

 

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What does your electricity consumption look like?

Our new consumption service helps you to keep track of your electricity consumption on your computer or your mobile.

 

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Get in touch with us as soon as you need an electricity connection

From the moment you order an electricity connection it usually takes about 4-12 weeks until you are connected. Therefore, we recommend you make the order well in advance.

 

Read more