Customer service

You log in with your own online banking codes or a mobile certificate in MyHerrfors. 

In MyHerrfors you can view your consumption data, invoices, contracts, and update your personal information. 

Consumption data is updated almost in real time or at least daily. 

You can update your phone number, email address, and language settings in MyHerrfors or by contacting customer service. 

Yes, you can add an authorized person to your customer information by contacting customer service. 

The customer relationship will end automatically when all contracts and payments have been settled. 

Yes, it is the customer’s responsibility to provide a new postal/billing address or email address when it changes. 

You can view your consumption data in the MyHerrfors online service. 

If you suspect a meter fault, please contact your local network company, which is responsible for the meters and their operation. 

First, check if it is a general outage. Electricity supply may also be interrupted due to unpaid invoices. 

Current faults and maintenance work can be found on your network company’s website. 

For longer outages, a statutory standard compensation may apply. 

You can find all your invoices and information on their payment status in the MyHerrfors customer portal. 

E-invoices can be ordered in your own online bank. You can also ask our customer service to send a request to your online bank. 

The invoices you receive from the other electricity supplier concern the amount of electricity you consume. From Herrfors Nät-Verkko you will receive invoices for electricity transmission, meaning the transportation of electricity through the grid to your home. Herrfors sends the invoice because it owns the electricity grid in your area of residence. Electricity transmission is always billed by the distribution company that owns the grid in your area.